Returns & Refunds
Last updated: November 1, 2026
We want you to love your order. If something isn't right, we're here to help. This policy applies to all orders placed on rachelsrose.com.
Return window
You have 14 days from the date your order is delivered to request a return for any reason, including if you simply changed your mind. For international orders, the 14 days also begin on the delivery date.
Eligible items
To be eligible for a return, items must be unused, unworn, unwashed and in their original packaging with any tags attached. We do not charge restocking fees.
How to start a return
- Email support@rachelsrose.com within 14 days of delivery with your order number and the item(s) you'd like to return.
- We'll reply within 1 to 2 business days with a return authorization and the return shipping address.
- Pack the item securely and ship it by mail using a trackable shipping service. Please send us the tracking number.
Returns are accepted by mail only. We can't accept in-store or drop-off returns. Please don't send items back without contacting us first. Packages sent without a return authorization may not be accepted.
Return shipping costs
For change-of-mind returns, the customer pays the return shipping cost. Original shipping charges are non-refundable. We'll tell you the return address before you ship so you can check the cost with your carrier first. If you'd rather not pay for return shipping, ask us about store credit options.
If the return is because of our error (the item arrived damaged, defective or wasn't what you ordered), return shipping is free. See the section below.
Damaged, defective or wrong items
If your item arrives damaged, defective or isn't what you ordered, email support@rachelsrose.com within 14 days of delivery with your order number and a photo of the problem. We'll send a free replacement or issue a full refund, including the original shipping charges. In most cases you won't need to send anything back.
Items that can't be returned
The following items can't be returned unless they arrive damaged, defective or incorrect:
- Personalized or custom items (for example name necklaces, name patches and personalized door signs)
- Gift cards
- Candles that have been burned
- Earrings, intimate apparel and personal care items that have been opened, for hygiene reasons
Refunds
Once we receive and inspect your return, we'll email you to let you know whether it's approved. Approved refunds are issued to your original payment method within 5 to 10 business days of receiving the return. Your bank or card issuer may take a few extra days to post the credit. Refunds cover the item price and any applicable sales tax; original shipping charges are refunded only if the return is because of our error.
Exchanges
The fastest way to get a different size or color is to return the original item for a refund and place a new order.
Lost or late orders
If your order hasn't arrived within 30 business days of shipping, or tracking shows it was lost, contact us and we'll reship it or refund you in full.
Cancellations
You can cancel an order within 12 hours of purchase by emailing support@rachelsrose.com for a full refund. After 12 hours your order may already be on its way to you, so we can't guarantee cancellation. In that case you can return it under this policy once it arrives.
Contact us
Questions about a return or refund? Email support@rachelsrose.com. We usually reply within 1 business day.