FAQ
How long does shipping take?
Orders are processed in 1-3 business days, and most arrive within 10-20 business days after shipping. Items marked "Ships from our US warehouse" usually arrive in 3-8 business days, and our candles in 5-10 business days. Every product page shows an estimated delivery date range. See our Shipping Policy.
Where do your products ship from?
We work with trusted supplier and logistics partners. Most items ship directly from partner warehouses outside the United States, mainly in China. Some items ship from U.S. warehouses (noted on the product page), and our candles are hand-poured and shipped in the USA.
How much is shipping?
U.S. shipping is free on orders of $50 or more, and $4.99 on orders under $50. International shipping is free on orders of $75 or more, and $9.99 on orders under $75.
Will I get tracking?
Yes. You'll get a tracking link by email as soon as your order ships. It can take 3-5 days for tracking to show movement after the label is created. You can also check your order status by signing in to your account.
Why did my order arrive in separate packages?
Items can ship from different warehouses, so a multi-item order may arrive in more than one package on different days. You're never charged extra for this.
Will my order arrive before Hanukkah or Christmas?
Hanukkah 2026 begins at sundown on Friday, December 4, and Christmas is December 25. Check the estimated delivery dates on each product page before you order. For gifts that need to arrive fast, choose items marked "Ships from our US warehouse," our candles, or a gift card, which is delivered by email instantly. Browse our gift guides for ideas.
What is your return policy?
You can return unused items within 14 days of delivery for any reason. Damaged, defective or incorrect items are replaced or refunded for free. See our Returns & Refunds page for how to start a return.
How long do refunds take?
Approved refunds are issued to your original payment method within 5-10 business days after we receive your return. Your bank may take a few extra days to post it.
Can I change or cancel my order?
Email support@rachelsrose.com within 12 hours of ordering and we'll cancel or update it for you. After that, your order may already be on its way.
Do personalized items have a different policy?
Personalized items can't be returned unless they arrive damaged, defective or incorrect, so please double-check spelling before you order.
What payment methods do you accept?
We accept major credit and debit cards, Shop Pay and the other payment methods shown at checkout. Every purchase is a one-time payment, and your full total including shipping and tax is shown before you pay.
Do you have a discount code?
Join our email list for 10% off your first order. Sign up in the pop-up or at the bottom of any page and we'll send your code.
Do you sell gift cards?
Yes. Rachel's Rose gift cards are delivered by email and can be used on anything in the store.
How do I contact you?
Email support@rachelsrose.com for order help and returns, or sales@rachelsrose.com for anything else. We usually reply within 1 business day. You can also use our contact form.